Upon receipt, open and inspect your shipment immediately and note any damage when signing for your order. We cannot be responsible for freight charges incurred including any extra charges such as inside delivery, interlinging of carriers, and international shipments. Merchandise lost, damaged or delayed by the freight carrier is the sole responsibility of the carrier and any claims must be initiated with 5 business days.
FRAME WARRANTY
Allegro Display & Graphics warrants the popup frame, through the original manufacturer, to be free from defects in material and workmanship for the lifetime of the product and extends this warranty to the original purchaser. Repairs will be made at the nearest service center. If a defect appears Allegro Display & Graphics will, at the manufacturer's option, either repair or replace the frame at it's own expense (excluding freight) free of charge, no questions asked, as long as you are the original owner. Report any warranty damage by calling Allegro Display & Graphics at 218.346.6644.
LIGHT BULBS: The original manufacturer does not warrant, stock or replace bulbs for their light kits. Common replacement bulbs are found at most local Lowes, Home Depot or hardware stores.
GRAPHICS WARRANTY
All graphic mural panels are warranted to be free of defects in material and workmanship for 14 days from the time of purchase. Warranty excludes customer mishandling the murals, rolling the murals tighter than the provided case, rolling the mural image side in, and any damage caused by shipping. Any printing, delaminating, or paneling issues, that are due to manufacturer’s defect must be addressed within the 14 day period for the warranty to be in effect.
COLOR POLICIES
Unless a printed proof is ordered, customer waives the right to object to colors printed. There is no guarantee (written or implied) that colors will be printed to customer's expectations. Since all computer monitors display colors differently, we have nothing to compare your digital file to. We print to our best judgement, unless a proof is requested. Critical Pantone CMYK colors should be called out if your job is color sensitive. A PDF proof only provides us a guide as to ensure all the elements are present and fonts are correct. PDF proofs are not used to color match.
Please note: Printing in large format does not ensure 100% color accuracy. Colors and photos will print at approximate 90-95% accurate. We print in CMYK ONLY. Art Submissions with specific Pantone Color call outs will automatically be converted to CMYK. If you require a specific color to be matched, we will make every effort to do so. Since we print in CMYK and not in spot PMS colors, the final color printed may not exactly match your desired result. Printed proofs (at additional charge) are required if color matching is specified.For your convenience we do offer test strips prior to final printing for you to review (at an additional cost). This will add 3 (or more) days to your schedule. Any adjustments to color will be subject to additional cost, including any additional proofs.
Satisfaction Guarantee
If not completely satisfied, you may return your OptiWall popup display (unused and repackaged as it was originally received) within 3 business days of receipt. Upon our receipt and successful inspection, we'll refund the purchase price, less a 15% restocking fee, shipping & handling. To initiate your return, contact us at 218-346-6644 for a return merchandise authorization (RMA) form and number. No credit can be issued without this RMA. Custom printed graphics are non-returnable, non-refundable. Please note: Inbound freight to Allegro is the responsibility of the sender and product that has been used, damaged or is otherwise unfit for resale cannot be returned for credit. Allegro reserves the right to limit returns to quantities of 3 or less.
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| Information on this page was last updated on:
10-Mar-2010 ©1998-2010 Allegro Marketing, Inc., All Rights Reserved |
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