Q. Do you provide a proof before production?
Q. How many colors can my logo have for the price I see online?
Q. How do I convert fonts to outlines in my Illustrator file?
Q. How do I send in my artwork to you?
Q. What is Vector Art?
Q. Can you recreate my logo in vector art?
Q. Can you use my .PNG file?
Q. Can you use my .GIF file?
Q. How do I order a reprint?
Q. I need to cancel my order. Will there be a cancellation fee?


Q. Do you provide a proof before production?
A. Your artwork will be finalized for production after which a Digital Artwork Confirmation (FREE) will be created and emailed to your for final approval before your order is entered into production. [View Sample Artwork Confirmation] Proofs printed on the actual fabric are also available for your approval of actual print color and resolution. [back to top of page]

Q. How many colors can my logo have for the price I see online?
A. You can have any number of colors in your logo. All table runners are dye-sublimated using full-color print methods. [back to top of page]

Q. How do I convert fonts to outlines in my Illustrator file?
A. Download instructions here [back to top of page]

Q. How do I send in my artwork to you?
A. Go to the blue bar at the top of any of our web pages and "send your files" "to production" [back to top of page]

Q. What is vector art?
A. Vector art (commonly known as line art) is made up of lines and curves defined by mathematical objects called vectors (thus the name). Vector art can easily be enlarged to any size (ie: as big as a house) with no loss of quality. Vector art backgrounds are transparent; and any color can be easily added to the background. Vector art colors are easily changed to any color desired. Vector art is easily edited; added to or parts deleted. Vector art is "graphics friendly" and usable by everyone. See [Recreate Your Logo in Vector Art] for more information. [back to top of page]

Q. Can you recreate my logo in vector art?
A. Yes, we're able to recreate over 90% of all the bitmap logos we receive. If your logo was originally created in vector art, and then simply saved to a bitmap format (ie: GIF, PNG, JPG), it's likely that we can. Our team of professional artists will precisely redraw your artwork by hand in 24-48 hours, in high quality vector format. No automatic tracing software is used, in short eliminating all the problems associated with auto tracing. When completed you'll receive a copy for future use everywhere. PLEASE NOTE: We're not able to recreate detailed illustrations or complex original artwork, 3D effects, photos, paintings, clipart or from very small, low resolution files. See [Recreate Your Logo in Vector Art] for more information. [back to top of page]

Q. Can you use my .PNG file to imprint?
A. No, unfortunately we cannot. PNG (Portable Network Graphics) was designed for transferring images on the Internet, not for professional-quality print graphics. PNG is not a Vector graphic file format, it's a Raster graphics (bitmap) file format used for websites. However, we may be able to [Recreate Your Logo in Vector Art] for you so it can be used. [back to top of page]

Q. Can you use my .GIF file imprint?
A. No, unfortunately we cannot. GIF (Graphics Interchange Format) is a Raster graphics (bitmap) file format designed to display graphics on websites and not to be used for professional-quality print graphics. However, we may be able to [Recreate Your Logo in Vector Art] for you so it can be used. [back to top of page]

Q. How do I order a reprint?
A. When placing your order online, select "REPRINT: Use my archived artwork from previous order." under the "Logo File" option when choosing your options. Or call our sales office at 800-969-9913 and we'll gladly place your order for you. [back to top of page]

Q. I need to cancel my order. Will there be a cancellation fee?